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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lynn Grady

May 21, 2025

5  out of  5
rating by Lynn Grady
"I am very happy with the service I received today. Laura gave me some great news about my auto insurance. She made my day."
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Tyler West

May 2, 2025

1  out of  5
rating by Tyler West
"Customer of 30 years here. Had my homeowners insurance canceled without notice over items that are code compliant and that have been in place for the last 15 years. I was sent a laundry list of vague items to “fix”, some of which there were nothing wrong with at all. Such as that my roof needed repair. There is no damage of any kind to the roof and the roof itself is 7 years old. I would never do business with these people again and neither should you! Update5/2/25: This office has significantly screwed me over and then has the audacity to to say that I am somehow in the wrong. Not sure why it took over a year to tell me what was wrong with the "railing" since no ever mentioned where is should go. Deck sections with height above code already have a railing so to cancel my policy while I'm making multiple calls to try to figure out where they want the railing is absolutely BAD BUSINESS! Not to mention that by alerting the lien holder that insurance was cancelled they trigged a loan payoff demand. Mike: Stop defending poor practices and unrealistic expectations from property owners. I had a meeting with your office to discuss the issue and they canceled the meeting the day of so don't come out publicly to defend your travesty. Your office has significantly and negatively affected my life, and my personal health with the stress and worry this situation created. STOP DEFENDING BAD BUSINESS PRACTICES! You canceled my policy without notice while I was actively trying to fix your vague demands. Asking that I have a railing installed the within a week after cancelation to reinstate the policy is unrealistic. You cant even get a contractor to give you a bid in a week, let alone fabricate and install a railing. Absolutely unacceptable to treat a long term customer."
We responded:
"Dear Tyler, Thank you for sharing your feedback. I understand your disappointment, especially given the extensive communication we've had regarding this matter. It is important to clarify that while the porch may meet code compliance standards, this does not eliminate liability concerns when renting out your mother's home. As an insurance provider, State Farm maintains the right to establish conditions that ensure a property is considered an acceptable insurable risk. This standard has always been communicated alongside our expectations for the general maintenance of the property. I apologize for any frustration this situation may have caused. However, please understand that a back deck with a two-foot drop and no railing is universally recognized as a liability risk by any insurance company. Thank you for your understanding, Mike Tingue"
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Judith McCollum

May 1, 2025

5  out of  5
rating by Judith McCollum
"State Farm has been the insurance agent for my parent's home (now my sister's). One of the best features they offer is a real person to answer the phone...not an endless list selections and numbers to work through. They are always - always - gracious when I call. At one point for a couple of years, I was turning the car insurance off and on when I was there to drive it...they were always friendly and accommodating. We've been through a bathroom leak that required tearing up floors, walls, replacing fixtures, etc. Never a problem between them and the contractor. The contractor said they were easy to work with. Yesterday, we completed the sale of the home and cancelled the insurance...that went smoothly as well. One call is all it took. nothing but praise for the Mike Tingue office and staff."
We responded:
"Thank you so much for taking the time to share your experience! We’re truly honored to have been part of your family’s journey over the years. It means a lot to hear that our team made things easy and stress-free—whether it was helping with car insurance changes, supporting you through home repairs, or handling the final policy cancellation after the sale. We’re so grateful for your trust and kind words. Wishing you and your family all the best from everyone here at the Mike Tingue office!"
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Kassandra Avila

April 15, 2025

5  out of  5
rating by Kassandra Avila
"Jenn is great at her job and is always there to help me with my questions. Nice price and even better customer service!"
We responded:
"Thanks so much for the kind words! We're really glad to hear Jenn has been such a great help and that you're happy with both the pricing and service."
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Grace Richardson

April 12, 2025

5  out of  5
rating by Grace Richardson
"Have been so nice and helpful through my process of insuring my new car! They are prompt and responsive to my requests when exploring options for insurance and when needing documentation!"
We responded:
"Thank you for the great feedback! We're so glad to hear that our team has been helpful and responsive throughout your car insurance process. It's always our goal to make things as smooth and stress-free as possible. We appreciate the opportunity to work with you!"
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Patrick Hart

March 5, 2025

5  out of  5
rating by Patrick Hart
"Like most of us, I get hit up to switch insurance providers often. Lauria and Shy were a great reminder today, as to why I have been with State Farm for 30 years. Fantastic service in providing me the answers I needed quickly and with a friendly smile! Thanks Mike for continuing to provide such a great team!"
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Jim Jansen

February 5, 2025

5  out of  5
rating by Jim Jansen
"Have a great great conversation about my policies and coverages. Really enjoy working with State farm"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a great conversation about your policies and coverages. It's always our goal to provide excellent service and support to our customers. If you have any more questions or need further assistance, feel free to reach out. We look forward to continuing to work with you!"
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Vlada

December 27, 2024

1  out of  5
rating by Vlada
"I got a quote from Mike today and almost had a stroke. tried to change me a $386 a month for 10 years old car that I’m going to be driving to and back from work 2 miles each way. This is why people don’t like insurance industry.We keep paying and we don’t get nothing back."
We responded:
"Hi Vlada, My office is closed for the Holidays today. I've personally been spending the day with my son visiting from the Army while on leave. You may have been quoted by some kind of service who pulls you a corporate quote. I'll be happy to connect with you when we're all back tomorrow. Friday, December 27th."
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Ryan Rooney

December 12, 2024

5  out of  5
rating by Ryan Rooney
"Shyanne was so helpful and kind"
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zcosmos9

December 4, 2024

5  out of  5
rating by zcosmos9
"Laura was a great help with my monthly payments. So nice to speak with a professional human as opposed to a surly robot."
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Robin

October 16, 2024

5  out of  5
rating by Robin
"I’ve been with Mike Tingue’s agency for years. He’s a super guy and all of his associates are just the greatest customer service representatives ever. They always work within my budget to get me the best coverage for my needs. They also offer helpful suggestions and are never pushy. I called them today because I was in a pickle (car wouldn’t start)! Kassy, who answered my call, was kind, patient, and reassuring as she calmly explained my options. Whew! What a weight off my shoulders. I highly recommend Mike and his crew for any and all of your insurance needs. I guarantee you won’t be disappointed."
We responded:
"We're honestly speechless by your kind words. It's an honor to be of service! Thank you for your continued business!"
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Sheena Weeks

September 3, 2024

5  out of  5
rating by Sheena Weeks
"Mike Tingue and his team are always right there to help me out with all my insurance needs they go above and beyond I appreciate their customer service and knowledge keep up the awesome work. Sincerely Sheena Weeks"
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Thomas

August 5, 2024

5  out of  5
rating by Thomas
"Cort did a great job. Super helpful and knowledgeable."
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Marci Seghetti

July 19, 2024

1  out of  5
rating by Marci Seghetti
"I did not experience great customer service. Received a quote from one gal, and went to purchase and she was no longer working there. The next gal started out great, but then resent my quote to me with a lot of incorrect info including my married name from 20 years ago. I guess, auto populated??? with no checking???"
We responded:
"Marci, Thank you for taking the time to share your experience. I sincerely apologize for the confusion and inconvenience you encountered during your interaction with my team. It’s our goal to provide excellent customer service, and I'm sorry that we fell short in this instance. I understand how frustrating it can be to deal with incorrect information, especially something as important as your name. My team is actively working to improve our processes to ensure that all information is accurate and up-to-date. Your feedback is invaluable to us, and I appreciate you bringing this to my attention. Please reach out to me directly at 541.688.2905, so I can address this issue and assist you further. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Best regards, Mike "
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David Davison

July 10, 2024

5  out of  5
rating by David Davison
"This was a fantastic experience. Not only am I saving $150 a month switching from GEICO. The service and assistance was phenomenal. Even being able to text with my agent as I was out and busy. To help expedite the completion of getting it all setup."
We responded:
"David, Thank you for sharing your positive experience! We are thrilled to hear that not only did you save money by switching from GEICO, but you also received exceptional service and assistance throughout the process. We pride ourselves on providing efficient and convenient customer support, including the ability to text with your agent while on the go. We appreciate your feedback and look forward to serving you in the future."
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Lizzey Reel

June 20, 2024

5  out of  5
rating by Lizzey Reel
"She was very helpful and explaining my opinions"
We responded:
"We're so happy our office was able to help you with your insurance policy! Thank you for the kind review and opportunity to trust us with your business."
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Coit Waldrip

May 13, 2024

5  out of  5
rating by Coit Waldrip
"Kassy wad very helpful and was easy to work with"
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Michael M

April 17, 2024

5  out of  5
rating by Michael M
"Kassy was on top of helping out and being involved. Great follow up as well. Keep up the great job."
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Donald

April 9, 2024

5  out of  5
rating by Donald
"I called and hadn't had insurance for quite awhile. The person I spoke with asked my about ten questions, and quoted me a rate of $49 a month for liability. I thought it was going to be much more. The person I spoke to was very pleasant and is was so easy, thanks."
We responded:
"Donald, I'm happy to hear Kassy was able to provide you a quick and informative quote for your auto insurance. We appreciate you taking the time to share your experience!"
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Michelle Egner

March 18, 2024

5  out of  5
rating by Michelle Egner
"Over the past few weeks we have had incredible service dealing with an accident and adding a new vehicle to the policy. This staff has been wonderful with all the questions and changes. A+ customer service. Highly recommend!"
We responded:
"Michelle, Thank you so much for the kind words! We appreciate your business and support!"
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Valerie Neuhaus

February 5, 2024

5  out of  5
rating by Valerie Neuhaus
"very professional and helpful"
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Chris Holland

January 4, 2024

5  out of  5
rating by Chris Holland
"Kassy is very professional and did a great job anwsering my questions. I look foward to working with Kassy for my insurance needs. Thank you"
We responded:
"Chris, Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you've had such a positive experience with our insurance services. If there's anything else we can do to assist you or further improve your experience, please don't hesitate to reach out to us. We truly appreciate your feedback and look forward to continuing to provide you with excellent service."
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Tim McCanna

October 20, 2023

5  out of  5
rating by Tim McCanna
"Kassy was very helpful and patient. Plus I got great savings by switching to State Farm!"
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Malachi Troche

October 5, 2023

5  out of  5
rating by Malachi Troche
"Really nice and is great at doing her job we really appreciated her"
We responded:
"Malachi, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
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J L

August 10, 2023

5  out of  5
rating by J L
"A real insurance store, in the flesh. I couldn't wait to find out my rate but had to wait until it opened at 9am."